TERMS AND CONDITIONS FOR USE OF THE WEBSITE

The website is owned and operated by Hedrix Holding PC , vat number 801779260. All names, brands, trademarks and logos on the website are the property of Hedrix Holding PC  in Greece or its associated companies and partners. All names, brands, trademarks and logos are protected by copyright and/or registered trademarks and can only be used with permission from Hedrix Holding PC or the respective owner of such rights.

The content of the website such as text, graphics, icons, images, videos, audio files and software are the property of Hedrix Holding PC, or their associated companies and partners. Downloading content from the website is only allowed for personal, non-commercial use, provided you keep the copyright intact. You may not copy, republish or distribute content from the website for public or commercial purposes or otherwise use the copyrighted content without permission from Hedrix Holding PC or their associated companies and partners, as the case may be.

Hedrix Holding PC makes no warranties regarding the accuracy of the information on the website. However, you are always welcome to contact us, if you find incorrect information on the website. Hedrix Holding PC is entitled to change the content of the website at any time without preceding notice.

If the website links to a third party website, Hedrix Holding PC makes no warranties for the content of the third party website. These links are made for your convenience only, but it is at your own risk when you visit a third party website.

Please read about how we process personal data in our PRIVACY POLICY.

TERMS AND CONDITIONS FOR SALE

The below terms and conditions shall apply to all deliveries from Hedrix Holding PC , to customers purchasing goods in the www.hedrix.eu online shop.

1.Conclusion of contract

A final and binding contract has been concluded between you and Hedrix Holding PC when your order has been confirmed by Hedrix Holding PC . Hedrix Holding PC will send an order confirmation to you by email when the order has been confirmed and shipped. The order receipt received immediately after placing the order does not constitute an order confirmation.

1.Prices, taxes and delivery

All prices are stated inclusive of VAT and other taxes. The applicable price is the one stated in the www.hedrix.eu in respect of the relevant product on the date of placing of the order.

Hedrix Holding PC reserves the right to amend any prices incorrectly stated in the www.hedrix.eu online shop. Furthermore, Hedrix Holding PC reserves the right to amend any prices, taxes and/or other costs stated in the www.hedrix.eu online shop at any time, e.g. due to changes in VAT rates or other public fees and charges, increased costs or as a result of the general development in retail prices.

When ordering goods in the www.hedrix.eu online shop an amount will be added in payment of shipping costs:

• DHL Express : 7,95€ – free delivery on orders above 80€
• Fedex Express : 14,95€

2.Payment

When ordering goods in the www.hedrix.eu online shop it is possible to use the following payment options:

• Credit and debit card (VISA, Mastercard)
  This payment method requires a valid credit or debit card. We reserve the right to check the validity of the card.
• Paypal
  This payment method requires a PayPal account, which you will need to log into in the payment process. If you do not have a PayPal account, you can easily set one up for free on their website.
• Bank Transfer
• Sepa

All payments are subject to validation and authorisation . We reserve the right to decline certain payment methods and/or refer to a different payment method depending on the circumstances.

3.Delivery

Unless you have been informed otherwise, the usual time of delivery from the time of placing the order is 2-4 working days

4.Right of withdrawal

You have a right to withdraw from the contract entered into without giving any reasons.

Cooling-off period

• The cooling-off period is 100 days.
• This period is calculated as from the date on which you received the goods.
• If the last date where goods can be returned is a public holiday, a Saturday, Sunday, 24 December or 31 December, the deadline will expire on the following working day.
• The deadline has been observed if you send a message that you want to exercise the right of withdrawal before the deadline expires.

Repayment

• If you exercise your right to withdraw from the contract, we will refund all payments received from you, including delivery costs (excluding additional costs, if you have chosen a different means of delivery than the less expensive type of standard delivery offered by us), without unnecessary delay and in any event no later than 14 days after the date when we received your request to withdraw from this contract. Refunds will be credited to your original method of payment unless you have explicitly accepted otherwise. In any event you will not be charged with any fees as a result of the repayment.
• We may withhold the repayment until we have received the goods or until you have submitted documentation that the goods have been returned, as may be appropriate.
• In case of partial return, you will not receive a refund of the delivery costs.

Return of goods

• You must return the goods to Hedrix Holding PC without undue delay and no later than 14 days after the date when you have informed us that you want to withdraw from the contract.
• Withdrawal from the contract will be deemed in due time if, before expiry of the 14-day period, you have handed over the goods to the postal services or other services having undertaken to be in charge of the dispatch of the goods to Hedrix. To retain proof that you have withdrawn from the contract in due time, you should keep the receipt or return tracking number stating that you have handed over the goods to the postal services, etc., for the purpose of dispatch.
• Provided that you return the goods using our return label, Hedrix will pay the costs for returning the goods (postage/freight). If you do not use our return label, you shall bear the cost of returning the goods.

Used/impaired goods

• You are only liable for any impairment of the value of the goods caused by other handling than what is necessary to determine the nature, quality and function of the goods.
• Some of our goods are sealed with a special tag.  This tag does not prevent you from trying on the product, however, if the tag is removed, you might not be able to exercise your full return right.

Specially made goods

• The right to withdraw from the contract does not apply for goods produced according to your specifications or with a clear personal touch.

6.Notification in case of non-conformity of goods

Pursuant to the European Sale of Goods Act, Hedrix grants a 24 months’ right to give notice of lack of conformity of goods. This right to give notice of lack of conformity of goods means that you can complain about errors and defects related to the goods, which have appeared within 24 months after the purchase. You must complain within reasonable time after the error or the defect has been or should have been noted. 

7.Customer complaints procedure

In case you disagree with our handling of your complaint, you have the option to file a complaint via the European Online Dispute Resolution platform, which you can access HERE.

8.Liability

Hedrix is not liable for any delays or for non-performance due to force majeure. For as long as a force majeure situation persists, Hedrix is relieved from performance of its obligations.
Hedrix’s liability for any and all claims is limited to an amount equal to the price of the good purchased by you.

Hedrix assumes product liability vis-a-vis you under applicable law.